In this segment we are going to discuss some of the tools that can be used to track Changes. IT Change Management is an IT Service Managment (ITSM) process that allows you to request, prioritize, authorize, implement changes. This may be tied closely to a Incident Management system or a ticketing system that allows you to record tickets, incidents and request for changes as part of one system as these items are closely related.
- Remedy
- Atlassian
- Cherwell
- SolarWinds
- ServiceNow
- ManageEngine